Shipping Policy

Once the product is purchased from the site www.existenciajewels.in and payment is confirmed, the delivery of products will be scheduled instantly. We will ship the product in 3 to 4 working days in metros cities. In Non-Metros cities, the delivery duration is 6 to 7 working days. 

Domestic delivery is conducted through registered courier companies E.com Express. Check the delivery date and tentative time while placing the order.

Kindly note that any delay due to functional issues in the courier services or Government related  portal Authority is not under liabilities of the www.existenciajewels.in  which  brand of Suresh Jewellers . 

However, we will take all the majors to deliver your product within ten working days from the order date or refund the money if we cannot provide the product for unforeseen events.

The Shipping Cost on Gold – Coins and Bars and Silver Coins and Bars is Rs 50 to 70 in Metro Cities  and Rs 100 to 150 in Non-Metros cities .The shipping charges are varied depending on the various factors such as location, size of the product, special packaging, mode the shipping, delivery time, are added to the cost. On the checkout page, you will find the breakup of the shipping cost.  On Gold and Diamond Jewellery & Golden Frames is FREE Shipping across the India. It will Heavily Packed with Brand Logo and The Product is Insured.

 

Product photos are used for representation purposes only. The final product may appear different than what is presented on the site. Additionally, the picture does not represent the actual size and colors. 

You might receive a product with a slight color difference. The scanned images would have more brightness which changes the solid color of the pictures and may appear more elegant and bright. 

These products are shoot by professional photographers in the studio with different lighting conditions and high-resolution cameras. Additionally, the color difference in the photo and the actual result could be affected by the computer monitor resolution and lights. It is advisable to read the specification section to find the precise product description. Do not solely rely on the product images.

Products are carried and maintained in our secure facilities. Coins or Bars are protected with sealed Brand  packaging, so there is be no physical contact at any given point to the raw material. Every piece of product is managed by a Certified Authority and specialized team of experts. 

We take all the required measures to deliver the package safely to the customer in the sealed packages. We take our customer's feedback seriously. Everything that we have learned from our experience is encoded in modern packaging methods. 

Our unique way of handling the product and packaging provides the product utmost safety. You will have a similar experience buying and selling the product with your local jeweler.

Moreover, we offer customized or anonymous packaging options with the personalized message on the case use for the gifting or corporate orders.

All deliveries are handed over to the registered and renowned courier partners who have a good track record managing the precious metal. Every delivery is done with two-step verification. The authorized person has to provide the verification code sent through the SMS service. 

OTP is used to authenticate the identity of the person. Without the OTP message, the product will not be handed over to the person. Also, shipment is insured with the reputed firm to safeguard the interest of the customer. The product insurance is valid until the product is shipped and safely delivered to the customer. 

Customers are requested to check the parcel for any tearing or damage to the package. Do not accept the product if you find tempering on the box. 

Every product belongs to the Bullion category, and the price is calculated at the LIVE rates. Thus, the product, once shipped, Gold & Silver Coins – Bars , Golden Frames , Diamond Jewellery cannot be returned. For any Purity or damage-related issues, you can directly contact contact us wecare@existenciajewels.in. The Authorized and Certified brands are responsible for purity-related problems and Gold and Silvers Coins & Bars  and Golden Frames . You can mail us  get the answer to all your queries. Reach us at the wecare@existenciajewels.in

The buyer will pay the shipping charges applied to each product delivery when returning the product to the vendor. The shipping cost is non-refundable, or no reimbursement offer to the client. In case of a refund, the shipping cost will be deducted from the final refund amount. 

- 10 % Deduct on Gold Jewellery 

- In Diamond Jewellery only Gold will get BuyBack Policy 

- On Gold and Silver – Coins and Bars 5 % Deduct

- All Buy Back Policy on Live Market Rate . 

 . To ship the product back to us, mail us wecare@existenciajewels.in and Customers will pay for Shipping  along with the copy of your invoice. Also, attach the picture of the coin you want to sell in the email. Our team will verify the submitted application, and further assistance is offered once it is approved.

We have a fully transparent buyback policy for our customers . Every product sold under the buyback is  less than  as above mention details and current market rate

Also, the customer is liable to pay the courier charges while sending the original product to our facilities. Once we receive the product and the invoice, the product price is calculated on the date of the product received. The amount is deposited into your bank account once it is approved.